Política de reembolso

Effective Date: November 16, 2024

Thank you for choosing VOODEED.com! We are dedicated to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, our team is here to assist you.

Refund and Return Policies

General Return Policy:

  • You may return most products within 14 days of delivery for a full refund if they are in new and unused condition.
  • Customers are responsible for return shipping costs.
  • There are no restocking fees for returns.

Damaged in Transit:

  • If your product arrives damaged, you are eligible for a refund.
  • To initiate a refund, please provide clear photos and video evidence of the damage.
  • Send your proof to us at contact@voodeed.com within 14 days of delivery.

Return Process for Damaged Items:

  • After your refund request is approved, you will need to return the damaged item to us.
  • We will provide you with the necessary details for return shipping.
  • Once we receive and verify the condition of your returned item, we will process your refund.
  • Refunds will be credited back to the original method of payment. Please allow 5-7 business days for the refund to appear in your account.

Final Sale Items - Vintage Collection:

  • Our vintage clothing collection, beloved for its unique character and history, is sold as final sale and cannot be returned. This includes items from 8 specific collections, curated for the vintage lover.
  • Please review item descriptions carefully and contact us at contact@voodeed.com before making a purchase if you have questions about an item’s condition or history.

Non-Refundable Conditions:

  • Items damaged due to improper use or mishandling after delivery are not eligible for refunds.
  • Requests for refunds beyond the 14-day window for candle products or for vintage clothing at any time are not accepted.

How to Request a Refund:

  • Contact our Customer Support team at contact@voodeed.com with your order details and any proof of damage.
  • Await our confirmation and instructions for returning the damaged item.

Need Assistance?

  • If you have any questions about our refund policy or require further assistance, please don’t hesitate to reach out to us at contact@voodeed.com.

We appreciate your business and are committed to ensuring that your experience with VOODEED.com meets your expectations. Thank you for shopping with us, and we look forward to serving you in the future!